We are happy you reached out! Have a question about your order? Check our FAQ below for answers to the most common questions. If you cannot find your answer, feel free to contact us.
Where is my package?
After placing your order, processing takes 1-2 business days. Delivery typically takes 8-12 business days. If this time has passed, please contact our customer service.
Where do I find my tracking code?
Once your order has been shipped, you will automatically receive a tracking code by email. Please also check your spam folder, as our emails sometimes end up there. Note that it may take some time before your tracking link becomes active.
How do I track my order?
You can track your order using the tracking number sent to you by email. Visit our Track Order page and enter your number to see the status of your delivery.
I am not satisfied with my order.
Please visit our Returns and Refunds page for instructions on how to return your package. We want you to be 100% satisfied.
If you cannot find the answer to your question, you can always contact us at: support@telkora-paws.com